AGREEMENT BETWEEN CUSTOMER AND CONVENTIONEERS, LLC.
Welcome to the Conventioneers.us website (the "Website"). This Website is provided solely to assist customers in gathering travel information, determining the availability of travel-related goods and services, making legitimate reservations, or otherwise transacting business with travel suppliers, and for no other purposes. The terms "we," "us," "our," “Conventioneers,” and "Conventioneers, LLC." refer to Conventioneers., a Florida corporation. The term "you" refers to the customer visiting the Website and/or booking a reservation through us on this Website or through our customer service agents.
USE OF THE WEBSITE
As a condition of your use of this Website, you warrant that:
- you are at least 18 years of age;
- you possess the legal authority to create a binding legal obligation;
- you will only use this Website to make legitimate reservations for yourself or for another person for whom you are legally authorized to act;
- all information supplied by you on this Website is true, accurate, current, and complete; and
- if you have a Conventioneers.us account, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you.
Conventioneers are committed to customer satisfaction, so if you have a problem or dispute, we will try to resolve your concerns. But if we are unsuccessful, you may pursue claims, as explained in this section.
To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your Claims to “Conventioneers Legal: Claim Manager” at Conventioneers, LLC., 1802 North Alafaya Trail, Suite 156, Orlando, FL 32826. If we request arbitration against you, we will give you notice at the email address or street address you have provided.
Any and all proceedings to resolve Claims will be conducted only on an individual basis and not in a class, consolidated or representative action. If, for any reason, a Claim proceeds in court rather than in arbitration, we each waive any right to a jury trial. The Federal Arbitration Act and federal arbitration law apply to this agreement. An arbitration decision may be confirmed by any court with competent jurisdiction.
The content and information on this Website (including, but not limited to, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. While you may make limited copies of your travel itinerary (and related documents) for travel or service reservations booked through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to:
- use this Website or its contents for any commercial purpose;
- make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand;
- access, monitor, or copy any content or information of this Website using any robot, spider, scraper, or other automated means or any manual process for any purpose without our express written permission;
- violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website;
- take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
- deep-link to any portion of this Website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission; or
- "frame," "mirror," or otherwise incorporate any part of this Website into any other website without our prior written authorization.
If your booking or account shows signs of fraud, abuse, or suspicious activity, Conventioneers may cancel any travel or service reservations associated with your name, email address, or account and close any associated Conventioneers accounts. If you have conducted any fraudulent activity, Conventioneers reserves the right to take any necessary legal action, and you may be liable for monetary losses to Conventioneers, including litigation costs and damages. To contest the cancellation of a booking or freezing or closure of an account, please contact Conventioneers Customer Service.
PREPAID HOTEL RESERVATIONS
You acknowledge that the Conventioneers Companies pre-negotiate certain room rates with hotel suppliers to facilitate the booking of reservations. You also acknowledge that the Conventioneers Companies provide you services to facilitate such booking of reservations for a consideration (the "facilitation fee"). The room rate displayed on the Website is a combination of the pre-negotiated room rate for rooms reserved on your behalf by the Conventioneers Companies and the facilitation fee retained by the Conventioneers Companies for their services. You authorize the Conventioneers Companies to book reservations for the total reservation price, which includes the room rate displayed on the Website, plus tax recovery charges, service fees, and, where applicable, taxes on the Conventioneers Companies' services. You agree that your credit card will be charged by the Conventioneers Companies for the total reservation price. Upon submitting your reservation request, you authorize the Conventioneers Companies to facilitate hotel reservations on your behalf, including making payment arrangements with hotel suppliers.
You acknowledge that except as provided below with respect to tax obligations on the amounts we retain for our services, the Conventioneers Companies do not collect taxes for remittance to applicable taxing authorities. The tax recovery charges on prepaid hotel transactions are a recovery of the estimated taxes (e.g., sales and use, occupancy, room tax, excise tax, value added tax, etc.) that the Conventioneers Companies pay to the hotel supplier for taxes due on the hotel's rental rate for the room. The hotel suppliers invoice the Conventioneers Companies for certain charges, including tax amounts. The hotel suppliers are responsible for remitting applicable taxes to the applicable taxing jurisdictions. None of the Conventioneers Companies act as co-vendors with the supplier with whom we book or reserve our customer's travel arrangements. Taxability and the appropriate tax rate vary greatly by location. The actual tax amounts paid by the Conventioneers Companies to the hotel suppliers may vary from the tax recovery charge amounts, depending upon the rates, taxability, etc., in effect at the time of the actual use of the hotel by our customers. We retain service fees as additional compensation for servicing your travel reservation. Service fees retained by the Conventioneers Companies for their services vary based on the amount and type of hotel reservation.
You may cancel or change your prepaid hotel reservation, but you will be charged the cancellation or change fee indicated in the rules and restrictions for the hotel reservation. If you do not cancel or change your reservation before the cancellation policy period applicable to the hotel you reserved, which varies by hotel (usually 24 to 72 hours) prior to your date of arrival, you will be subject to a charge equal to the applicable nightly rates, tax recovery charges, and service fees. In the event you do not show up for the first night of the reservation and plan to check in for subsequent nights in your reservation, you must confirm the reservation changes with us no later than the date of the first night of the reservation to prevent cancellation of your reservation.
Sales, use, and/or local hotel occupancy taxes are imposed on the amounts that we charge for our services (service fee and/or facilitation fee) in certain jurisdictions. The actual tax amounts on our services may vary depending on the rates in effect at the time of your hotel stay.
You may not book reservations for more than 8 rooms online for the same hotel/stay dates. If we determine that you have booked reservations for more than 8 rooms in total in separate reservations, we may cancel your reservations and charge you a cancellation fee, if applicable. If you paid a non-refundable deposit, your deposit would be forfeited. If you wish to book reservations for 9 or more rooms, you must contact Conventioneers group travel specialists by phone at (800) 462-0650 or by filling out the group travel form online. One of our group travel specialists will research your request and contact you to complete your reservation. You may be asked to sign a written contract and/or pay a nonrefundable deposit.
Some hotel suppliers may require you to present a credit card or cash deposit upon check-in to cover additional expenses incurred during your stay. Such a deposit is unrelated to any payment received by Conventioneers, LLC. for your hotel booking.
CONVENTIONEERS UNPUBLISHED RATE RESERVATIONS
When available, Conventioneers, LLC. may offer additional, discounted hotel booking options on the Website. These hotels, called Conventioneers Unpublished Rate hotels, are different from other hotels offered on the Website in several important ways. The name and exact address of the hotel is not shown until after payment has been made for the booking. All bookings are final and cannot be changed, refunded, exchanged, canceled, or transferred to another party. Your credit card will be charged for the amount shown even if you do not use the booking. Room type will be determined by the hotel based on the number of guests provided at the time of booking. All reservations are booked for stays in non-smoking rooms (subject to availability). Hotel room assignments are determined at check-in, and upgrades are not available. The maximum number of Conventioneers Unpublished Rate rooms that can be booked at one time is fifty. All Conventioneers Unpublished Rate rooms will be booked under the same name, and the guest under whose name the reservation is made must be present at check-in. Conventioneers Unpublished Rate hotels are not eligible for hotel rewards or club programs. Upon check-in, guests must present a valid ID and credit card in their name (the amount of available credit required will vary by hotel). Debit cards may not be accepted. For information about tax recovery charges, service fees, and taxes on our services, where applicable, please see "Prepaid Hotel Reservations."
BANK AND CREDIT CARD FEES
Some banks and credit card companies impose fees for international transactions. If you are making a booking from outside of the United States on a US credit card, your bank may convert the payment amount to your local currency and charge you a conversion fee. This means the amount listed on your credit or bank card statement may be in your local currency and, therefore, a different figure than the figure shown on the billing summary page for a reservation booked on the Website. In addition, a foreign transaction fee may be assessed if the bank that issued your credit card is located outside of the United States. Booking international travel may be considered to be an international transaction by the bank or card company. If you have any questions about these fees or the exchange rate applied to your booking, please contact your bank.
You are responsible for ensuring that you meet foreign entry requirements and that your travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order, and any other foreign entry requirements are met. Conventioneers have no special knowledge regarding foreign entry requirements or travel documents. We urge customers to review travel prohibitions, warnings, announcements, and advisories issued by the relevant governments prior to booking travel to international destinations.
The Information, Software, Products, and Services published on this Website may include inaccuracies or errors, including pricing errors. In particular, Conventioneers and Conventioneers Partners do not guarantee the accuracy of and disclaim all liability for any errors or other inaccuracies relating to the information and description of the hotel and services displayed on this Website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.). In addition, Conventioneers, LLC. Expressly reserves the right to correct any pricing errors on our Website and/or pending reservations made under an incorrect price. In such an event, if available, we will offer you the opportunity to keep your pending reservation at the correct price, or we will cancel your reservation without penalty.
Hotel ratings displayed on this Website are intended as only general guidelines, and the Conventioneers Companies and Conventioneers Partners do not guarantee the accuracy of the ratings. The Conventioneers Companies, the Conventioneers Partners, and their respective suppliers make no guarantees about the availability of specific products and services. The Conventioneers Companies, the Conventioneers Partners, and their respective suppliers may make improvements and/or changes to the Website at any time.
COPYRIGHT AND TRADEMARK NOTICES
All contents of this Website are © 2022 Conventioneers, LLC. All rights reserved.
If you are aware of an infringement of our brand, please let us know by emailing us at [email protected].
For quick answers to your questions or ways to contact us, visit our Customer Support Center. Or, you can write to us at:
- Attn: Customer Service
- Conventioneers, LLC
- 1802 North Alafaya Trail, Suite 156
Orlando, Florida 32826
© 2022 Conventioneers, LLC. All rights reserved.